Supercommunicators: The Secret Language of Connection

NEW YORK TIMES BESTSELLER

From the bestselling author of The Power of Habit, Charles Duhigg explores what makes conversations work and how we can all become supercommunicators in both our professional and personal lives. "A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best," says Adam Grant, author of Think Again and Hidden Potential.

Duhigg takes readers into a jury room where a single juror leads a divided room to consensus, alongside a young CIA officer as he recruits a reluctant foreign agent, and an accomplished surgeon who struggles to convince a cancer patient to choose the less risky course of treatment. Through these captivating narratives, Duhigg blends in-depth research and his trademark storytelling skills to demonstrate how we can all learn to identify and leverage the hidden layers that underlie every conversation.

Communication is a superpower, and the best communicators understand that they are participating in one of three conversations: practical (what's this really about?), emotional (how do we feel?), and social (who are we?). If you don't know what kind of conversation you're having, you're unlikely to connect effectively.

Supercommunicators know the importance of recognizing and matching each type of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that shape what we say and how we listen. Our experiences, values, and emotional lives, as well as how we see ourselves and others, all influence every discussion, from arranging childcare to navigating workplace dynamics.

Through his storytelling, which takes us from the writers' room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows listeners how to recognize these three conversations and provides the tools and skills needed to navigate them more successfully. Ultimately, he delivers a simple but powerful lesson: with the right tools, we can connect with anyone.

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